Questions our customers ask
What people ask us before and after ordering. Not here? Write to us from the contact page.
Open the size guide on any product and measure chest and waist over light clothing. If you fall between two sizes, follow the fit note under the product.
Yes — your first exchange is free within 14 days, provided the piece is unwashed with tags attached.
Cairo and Giza in 2–3 working days, other governorates in 3–5. A tracking number is sent the moment it ships.
With cash on delivery you may open the parcel and inspect it in front of the courier before paying.
Linen likes cold water and line drying; wool is hand-washed and dried flat out of the sun. Each piece carries its own care label.
Some return next season; others are one-off runs. Limited pieces carry a “Limited” badge.